Customer Support
How can we help?
Get assistance with Assured-AI Security services, account access, technical issues, and Microsoft commercial marketplace subscriptions.
Customer and technical support
Email contact@assured-ai-security.com for assistance with account access, service questions, technical issues, and subscription activation.
Security and vulnerability reports
Email security@assured-ai-security.com for responsible disclosure, suspected security incidents, or security-sensitive communications.
Microsoft marketplace subscription support
Contact us for help with subscription activation, account association, product access, plan changes, or cancellation workflows for an Assured-AI Security offer purchased through Microsoft commercial marketplace.
Microsoft may need to handle questions involving marketplace invoices, payment methods, taxes, or Microsoft account administration. We will help determine the appropriate support path when possible.
What to include
- Your name, organization, and preferred contact information
- A brief description of the issue and its business impact
- Relevant timestamps, error messages, and steps to reproduce
- Your marketplace subscription identifier, when applicable
- Sanitized screenshots or logs that do not contain credentials or sensitive data
Service commitments
Published response targets are support objectives, not a contractual service-level agreement. Any contractual support commitments are governed by the applicable marketplace offer, order, statement of work, or written agreement.
Policies
Use of the website and services is subject to our Terms and Disclaimer. Information submitted for support is handled according to our Privacy Policy.